Frequently Asked Questions
Everything you need to know about furnishing your home with Modway.
What is the standard shipping time for furniture orders?
Most in-stock items ship within 2-4 business days. Delivery times vary by location, but typically range from 5-10 business days for standard ground shipping and 2-3 weeks for large freight items.
Do you offer white-glove delivery and assembly?
Yes, we offer white-glove delivery options at checkout for an additional fee. This service includes room-of-choice delivery, professional assembly, and the removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return policy on most items. Products must be in their original packaging and in new condition. Please note that return shipping costs and a restocking fee may apply.
Are your products covered by a warranty?
Modway products come with a one-year limited warranty against manufacturer defects in materials and workmanship from the date of purchase.
Can I request fabric or material swatches?
To ensure you find the perfect match for your space, we offer complimentary swatches for our most popular upholstery collections. You can request these directly through our product pages.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and offer flexible financing options through Affirm for qualifying purchases.